Privacy Policy

BOOKING POLICIES

CHILDREN

The Hotel allows a child up to 12 years of age to stay for free using the existing bedding. Baby cribs are upon request and subject to availability. Individuals above the age of 12 are considered as adults by the Hotel.

 

EXTRA BEDDING

For Superior and Deluxe Rooms, an extra bed for a third occupant is allowed and is chargeable from RM50 per night excluding breakfast, unless stated in the specific rate plan. The charge will automatically be included upon selection of more than 2 adults during reservation.

 

REQUESTS

All requests entered into the ‘Requests’ box on the Hotel website booking engine are subject to availability and the Hotel bears no responsibility should it be unable to fulfill certain requests.

 

ROOM OCCUPANCY

The total number of occupants in a room, including children, shall not exceed the maximum number of occupants permitted for the respective room types:

Superior Room                                        : up to 3 persons

Deluxe Room                                          : up to 3 persons

If there is any questions or clarifications regarding the Hotel’s Maximum Occupancy Policy, our staff will be happy to explain in detail. Please note that the Hotel reserves the right to refuse entry to any additional guest exceeding the maximum occupancy allowed for that room type.

 

 

CHECK IN/ CHECK OUT POLICIES

AGE REQUIREMENT

Guests must be 18 years or older with photo identification to check-in. Guests under the age of 18 must be accompanied by an adult. The Hotel reserves the right to check photo identification.

 

CHECK-IN/CHECK-OUT

Unless otherwise stated in the specific rate plan terms & conditions, check-in time is after 2 p.m. and check-out time is 12 p.m. Early check in or check out request can be done depending on the day availability of room. The Hotel may accommodate late check-out after 12 p.m. for an additional fees (before 5pm with RM50 charges; One day room rate after 5pm); subject to room availability.

 

 

GENERAL POLICIES

DAMAGE TO HOTEL PROPERTY

The Hotel reserves the right to charge guests the cost of rectifying damage or soiling, caused by accidental, deliberate, negligent or reckless act of the guest to the Hotel’s property or structure.

 

SAFE DEPOSIT BOX

Guests are encouraged to keep their valuables in safe box of guestroom. The Hotel shall not be liable for any loss of money or other personal valuables during guest stay.

 

PROHIBITED ITEMS

The following items are not permitted in the Hotel premises:

Pets or animals of any kind.

Mangosteen or Durians.

Flammable, explosive or otherwise hazardous materials

Objects emitting a foul odour

Unregistered firearms or other weapons

Objects of an unusually large size or in unusually large quantities

Articles related to use in gambling, prostitution, smuggling or other Illegal acts

Illegal drugs or other articles, the possession of which is prohibited by the laws of Malaysia.

The Hotel reserves the right to refuse entry to any guest found to be in possession of prohibited items. Guests shall be solely liable and responsible for all loss financial or otherwise, and damage that may be caused by such items.

 

VISITORS

In the interest of guest well-being and security, visitors are required to register at the Front Desk and are requested to leave guestrooms by 11.00 p.m.

 

 

HEALTH AND WELL-BEING POLICIES

EXCESSIVE NOISE AND PARTIES

To ensure all guests enjoy comfort and safety of our facilities that we offer, the Hotel upholds a strict zero tolerance policy towards commotion, excessive noise and parties. Whoever found to be on our premises creating excessive noise, having a party, exceeding the numbers of permitted guests or otherwise causing a disturbance will be requested to leave the hotel without refund.

 

INAPPROPRIATE BEHAVIOR

Should any action by a guest, may it be towards our staff or otherwise, be deemed inappropriate by the Hotel, or if any inappropriate behaviour is brought to attention, the Hotel reserves the right, after the allegations have been investigated, to take action against the guest which may result in, but not limited to, being asked to leave without a refund for any services incurred.

 

SMOKING

The Hotel has only non-smoking rooms. ​Smoking is not permitted within areas of the Hotel. There will be a RM500 fee for thorough cleaning services charged to any non-smoking room that has been smoked in to restore it back to its original condition.

 

 

PAYMENT POLICIES

CURRENCY AND TAX

Rates are in RINGGIT MALAYSIA (MYR).

All rates quoted are subject to prevailing government taxes. Taxes, levies or charges subject to change in accordance with the Malaysian Government legislation.

 

As of September 1, 2017, hotel guests are subject to the Malaysia Tourism Tax of 10 MYR per room per night in accordance with the Tourism Tax Act of 2017. This tax is payable at the hotel. Malaysian nationals and permanent residents holding MyPR cards are exempted. All rates quoted are subject to prevailing government taxes. Taxes, levies or charges are subject to change in accordance with the Malaysian Government legislation.

 

As of June 1, 2014, hotel guests are subject to the Heritage Tax of 2 MYR per room per night in accordance with the Local Government . This tax is payable at the hotel. All rates quoted are subject to prevailing government taxes. Taxes, levies or charges are subject to change in accordance with the Malaysian Government legislation.

 

CREDIT CARD PRE-AUTHORISATION

If credit card is used to guarantee room reservation, the Hotel may hold an amount on credit card prior to arrival. For non-refundable bookings, prepayment will be charged to card prior to the guest arrival.

 

DEPOSITS

ROOM CHARGES

For online bookings made through the Hotel website, unless stated in individual rate plan terms and conditions, a deposit equivalent to the first night room charge shall be deducted from the credit card upon completion of booking. No refund shall be made if reservation is cancelled or modified within 48 hours prior to check-in date.

Unless full length of stay has been prepaid, the Hotel requires a deposit for remaining room charges upon check-in.

 

INCIDENTAL CHARGES

For all reservations, the Hotel requires a deposit of RM100 for incidental charges upon check-in. Deposit may be placed in cash at check-in time.

 

THIRD-PARTY BOOKING SOURCES

In the case of cancellation or modifications to reservations made through sources other than directly with the Hotel or the Hotel website, the Hotel recommends that guests first contact their source of booking for assistance before approaching Hotel staff.

The Hotel reserves the right to add to, alter or amend any of the above terms, conditions and rules as and when it deems necessary.

 

Updated: 7 Jan 2020